Terms of Service

By signing up for an account, clicking to accept these Terms, or accessing the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes that organization.

You must be at least 16 years old (or the age of digital consent in your jurisdiction, if higher) to use the Service. By using the Service, you represent that you meet this requirement and that the information you provide is accurate and complete.

We may refuse, suspend, or terminate access if we reasonably believe you are ineligible, providing false information, or violating these Terms.

Kipnote provides ambient voice capture, transcription and note cleaning, people-aware context, AI-assisted planning, and tools to draft or dispatch actions into connected third-party applications (such as email, calendar, tasks, messaging, and notes apps).

Features, integrations, models, and availability may change as we improve the product. Early-access and preview features may be incomplete, unstable, or withdrawn without notice.

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us promptly if you suspect unauthorized access.

You agree to provide accurate registration information and to keep it up to date. Sharing accounts or credentials is not permitted unless we expressly allow team or organization features.

We offer a Free plan and a Pro plan. Current plan features, limits, and prices are shown on our pricing page or at checkout. If prices or terms differ, the information presented to you at checkout controls for that purchase.

Unless checkout states otherwise, Pro costs USD $20 per month plus applicable taxes and renews automatically each month until canceled. By starting a paid subscription, you authorize our payment processor to charge the payment method you provide at the start of each billing period. Our payment processor collects and handles your payment credentials under its own terms and privacy policy.

You may schedule cancellation through the billing controls in the Service. Unless you choose an available immediate-cancellation option, cancellation takes effect at the end of the current paid billing period, you retain Pro access until then, and you will not be charged for a later period. Deleting the app or stopping use does not cancel a subscription.

Except where required by law or expressly stated at checkout, fees are non-refundable and we do not provide credits for partially used periods. Any trial or promotion is governed by the terms shown when offered. We may change future prices or plan features with reasonable advance notice; a price change applies no earlier than your next renewal after the notice period. Failed or overdue payment may result in downgrade, suspension, or termination of paid features.

You retain ownership of voice recordings, transcripts, notes, people directory entries, prompts, and other materials you submit to the Service (“Your Content”).

You grant Kipnote a worldwide, non-exclusive license to host, process, transmit, display, and otherwise use Your Content solely to operate, secure, improve, and provide the Service to you—including running AI models, resolving people references, drafting actions, and connecting to integrations you authorize.

You represent that you have all rights needed to submit Your Content and that doing so does not violate law or third-party rights (including privacy and recording-consent laws). You are solely responsible for obtaining any required consents before recording or processing others’ voices or personal data.

The Service uses artificial intelligence and third-party model providers (including when you supply your own API key) to transcribe, rewrite, classify, and propose actions. Outputs may be incomplete, incorrect, biased, or inappropriate. You must review AI outputs before relying on them or sending them to third parties.

When you use bring-your-own-key (BYOK) or custom system prompts, you are responsible for the keys, models, and instructions you configure, and for compliance with the third-party provider’s terms. We are not responsible for charges or data handling by providers you connect via your own keys.

If you connect third-party services (for example via OAuth through our integration partners), you authorize us to access and use those accounts as needed to perform the actions you request or confirm. Those services are governed by their own terms and privacy policies. We do not control and are not responsible for third-party services, outages, or changes to their APIs.

You can disconnect integrations where the product allows. Disconnecting may leave previously created drafts or objects in the third-party system.

You agree not to:

• Use the Service for unlawful, harmful, fraudulent, harassing, or abusive purposes
• Upload or process content you are not authorized to record or share
• Attempt to probe, scan, reverse engineer (except where non-waivable law allows), disrupt, or gain unauthorized access to the Service or related systems
• Interfere with other users, overload infrastructure, or circumvent plan limits, security, or billing controls
• Use the Service to send spam, malware, or deceptive automated messages through connected apps
• Misrepresent your identity or affiliation, or submit others’ personal information to accounts without permission
• Use the Service in any way that violates export controls, sanctions, or applicable privacy and recording laws

The Service—including software, design, branding, documentation, and trademarks—is owned by Kipnote and its licensors. These Terms do not grant you any ownership interest. You may not copy, modify, distribute, sell, or create derivative works of our software or branding except as expressly permitted.

Feedback you provide may be used by us without obligation or compensation.

Our collection and use of personal information is described in our Privacy Policy. By using the Service, you also acknowledge that policy. Where required, additional notices may apply for specific features or regions.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT AI OUTPUTS OR DISPATCHED ACTIONS WILL BE ACCURATE OR FIT FOR YOUR PURPOSE.

Preview, beta, local-development, and demonstration environments may use simulated integrations, may be reset, and are not authorized to take real payments unless clearly identified as a live checkout. Do not rely on preview features for production-critical work without independent verification.

Nothing in these Terms excludes warranties, remedies, or other rights that cannot lawfully be excluded, including mandatory consumer protections that apply where you live.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KIPNOTE AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM OR (B) USD $100.

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted by law.

You may stop using the Service at any time and may request account deletion as described in the Privacy Policy. Account deletion and subscription cancellation are separate actions; cancel any paid subscription before deleting your account. We may suspend or terminate access if you materially breach these Terms, create risk for us or others, fail to pay amounts due, or if we discontinue the Service.

Upon termination, your right to use the Service ends. Provisions that by their nature should survive—including accrued payment obligations, ownership, the limited rights needed to complete deletion and legal retention, disclaimers, liability limitations, indemnification, dispute resolution, and general terms—will survive.

We may update these Terms from time to time. We will post the revised Terms with an updated “Last updated” date and, when changes are material, provide additional notice (for example by email or in-product notice). Continued use after the effective date constitutes acceptance of the updated Terms.

We may also modify, suspend, or discontinue any part of the Service. Where feasible, we will give reasonable notice of material feature removals that affect paying subscribers.

You agree that we may provide agreements, invoices, transaction confirmations, renewal or cancellation notices, security alerts, and other Service communications electronically, including by email, in-product notice, or posting to the Service. You are responsible for keeping your account email address current. You may withdraw consent to optional marketing messages without affecting essential account or transaction communications.

If you use the Service on behalf of a business or organization, that organization will defend and indemnify Kipnote and its affiliates, officers, employees, and agents from third-party claims, liabilities, damages, and reasonable costs arising from Your Content, your connected-service actions, your violation of these Terms, or your violation of another person’s rights. This section does not apply to individual consumers to the extent prohibited by applicable law.

Before filing a formal claim, you and Kipnote agree to try in good faith to resolve the dispute by sending a written description of the issue and requested resolution to legal@kipnote.com and allowing 30 days for a response. Either party may seek urgent injunctive relief when necessary. Nothing in this section prevents you from contacting a regulator, using an applicable small-claims process, or exercising rights that cannot be waived under local law.

These Terms, together with the Privacy Policy and any terms presented at checkout, form the entire agreement between you and Kipnote regarding the Service and replace earlier agreements on the same subject. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will continue in effect. A failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a reorganization, merger, acquisition, or transfer of the Service. Neither party is liable for delay caused by events beyond its reasonable control, except for payment obligations.